DIA Russia Simplifies Procedure for Handling Citizen Inquiries

Starting from June 4, 2024, creditors, borrowers, and depositors of liquidated financial organizations can apply to the State Corporation “Deposit Insurance Agency” (hereinafter – DIA) online using the digital profile infrastructure.

When submitting an inquiry through the DIA website, they will need to enter minimal information and will not have to attach an identification document. It is sufficient to grant DIA permission to use data from the State Services (Gosuslugi) portal.

The innovation will affect most of DIA’s services that require applicant identity verification, for example, requests about the bank liquidation process, applications for account closure, and complaints. It will not affect the submission of a creditor’s claim or making changes to the register of creditors’ claims.

For now, the simplified application process is available to individuals. A similar option for legal entities will be available soon.

Previously, only borrowers of liquidated banks could use the digital profile infrastructure to apply to DIA for debt settlement and loan repayment holidays for military personnel and their family members, as well as to request the remaining debt balance and a certificate of its absence.

For reference:
Digital Profile is a service that allows financial organizations to obtain information about their clients from government information systems and provide them with services without paper documents. The transfer of information occurs exclusively with the client’s consent, making the service reliable, convenient, and secure.

Additionally, a prompt response to any inquiry to DIA can be obtained using the “Gospochta” service.

This resource allows receiving letters from government organizations in electronic form rather than on paper. They arrive in the applicant’s personal account on the “Gosuslugi” portal. Conveniently, a response via “Gospochta” is accompanied by an email or push notification to the user.

To connect to the service, the user needs to go to the corresponding settings in the “Gospochta” section of their “Gosuslugi” personal account. It is important that the address specified in the settings is the same as the one to which the applicant requests the response to their inquiry be sent.